Privacy Policy

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Kangaroo Care Doula (“Kangaroo Care Doula”, “we”, “us” and “our”) recognizes the importance of safeguarding the privacy of the User (“The User”, “Visitors”, “Customers”, “you” or “your”) and the information (“information”, “Personal Information” and “data”) collected from our customers. This Privacy Policy covers the scope of usage of this website and also details about the information collected from you. This policy states how the information gathered is used and how you can manage it.

INFORMATION GATHERED

For the purpose of processing your requests and transactions, we gather certain personal information, usage data and cookies from you when you register, sign up for or purchase any goods and services. This information may be used to contact you directly when required. However, in most cases, it will be reserved for administrative purposes so that we can review these details in order to provide you with more efficient services.

Type of Personal Information gathered

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

Usage data

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We respect the privacy of all our customers and clients and assure that all the Personal Information collected is kept completely secure. We do not sell, trade, rent, transfer or exchange your information with any third party vendor or affiliate. The information gathered will be released only if it is deemed necessary by law. We may, in order to provide a more secure service, exchange your personal information with certain trusted companies and organizations for fraud protection and for ensuring a safer transaction gateway.

How information is collected

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, phone number and email address. Your personal information will be used for the specific reasons stated below.

Why we collect such information

We collect such non-personal and personal information for the following purposes:

To provide, operate and maintain our Services;
To provide our Users with ongoing customer assistance and technical support;
To notify you about changes to our Service;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages unless you have opted not to receive such information;
To allow you to participate in interactive features of our Service when you choose to do so;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How information is stored, used, shared, and disclosed

Kangaroo Care Doula is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Communication with Site Visitors or Users

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms & Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our website uses cookies to track your personal preferences when you browse our site. A cookie is a small packet of data sent to your browser from a web server. It is stored on your hard drive and can be recalled to allow easy and quick access to the website upon return. Details such as your contact information, username and password are usually stored in cookies for easy retrieval.

If you do not wish to keep a log of your information, you can configure your browser to reject all cookies or to notify you whether to accept a cookie or not. Disabling the cookies may reduce the functionality of certain aspects of our website. To find out more about enabling and disabling cookies, please check the Help section of your browser.

LOG FILES

Our servers keep a log of your IP address to monitor user movement and determine site traffic statistics. This helps us analyze our main clientele and configure our website in order to serve you better. IP addresses are in no way linked to your personal information and will be kept strictly confidential at all times.

EXTERNAL LINKS

Our website may contain links to external sites. We are not responsible for the privacy and security practices of such sites. This Privacy Policy applies only to information collected by Kangaroo Care Doula through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. We advise you to exercise your own discretion when dealing with such third party vendors and read the privacy policies of other external sites before proceeding to use them.

THIRD PARTY COMPANIES & INDIVIDUALS

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SUBSCRIPTION SERVICES

Our site has various subscription services for which you can register in order to receive periodic emails to the account you specified. If at any time you wish to unsubscribe from a particular service, please send us an email at our support address or click on the Unsubscribe/Opt-Out link provided at the end of each mail.

FOR EU/EEA VISITORS

If you are from the European Union (“EU”) or European Economic Area (“EEA”), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it. Kangaroo Care Doula may process your Personal Information for the following purposes:

performing contractual obligations;
obtaining explicit consent to do so;
pursuing legitimate interests that do not supersede individual rights;
facilitating payment processing, and
complying with legal requirements.

Data Protection Rights Under GDPR

If you are located in the EU or EEA, you have certain rights under the GDPR including:

The right to access your personal data and request information about how it is used
The right to rectify inaccurate or incomplete data
The right to request erasure of your personal data under certain circumstances
The right to withdraw your consent for marketing purposes
The right to restrict or object to the processing of your personal data
The right to data portability, allowing you to receive a copy of your data in a structured, machine-readable format

If you wish to opt-out, unsubscribe or request further information about how your personal information is being used, you can contact us by email: hello@kangaroocaredoula.com Please note that we may ask you to verify your identity before responding to such requests.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EU/EEA.

In some instances, we may also be acting as a data processor in conjunction with data you provide to us as a data controller. To the extent that we act as a data processor, this Privacy Policy, along with any other incorporated documents, constitutes the contract between us. We will only process the data you provide to us based on your instructions and with the goal of keeping the data subject’s data secure and private.

Data Transfer

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal information to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Service Providers

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. While we strive to provide all individuals and entities on whom we possess data with the highest possible degree of control over their data, you may have additional data protection rights under the GDPR that are not specifically listed here.

If you wish to contact us for any further information about how your personal information is being used, you can do so by emailing: hello@kangaroocaredoula.com

CHANGES IN PRIVACY POLICY

Please note, we may change information on our Website and/or this Privacy Policy, at any time without notice to you, and any changes will be effective immediately upon the posting of the revised Privacy Policy on this Website.
If we decide to use your Personal Information in any other manner than specified in this policy, you will be notified via email. You will have the option of opting out of such use of your Personal Information.

CONTACTING US

If you have any questions or comments about this Privacy Policy, you can contact us by email: hello@kangaroocaredoula.com

Privacy Policy

Guiding Families with Care and Confidence