Terms & Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of www.kangaroocaredoula.com (“The Site”). This Site is owned and operated by Kangaroo Care Doula ("Kangaroo Care Doula", "we", "us" and "our"). By using this Site, you indicate that you have read and understand these Terms and Conditions, and agree to abide by them at all times.
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Intellectual Property
All content published and made available on our Site is the property of Kangaroo Care Doula and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agreed to use our Site legally, not to use our site for illegal purposes, and not to:
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- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the owners, or any third-party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
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If we believe you were using our Site illegally, or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
User Contributions
Users may post the following information on our Site:
- Photos; and
- Public comments.
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By posting publicly on our Site, you agree, not to act illegally or violate these Terms and Conditions.
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Accounts
When you create an account on our Site, you agree to the following:
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1. You are solely responsible for your account, and the security and privacy of your account, including passwords, or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up-to-date, accurate and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally, or if you violate these Terms and Conditions.
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Sales of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Digital products; and
- Subscription membership.
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The goods will be paid for in full when the goods are ordered.
The following services are available on our site:
- Digital services; and
- In-home services.
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The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information descriptions or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
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We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree, that is your responsibility to monitor your payment instrument to verify receipt of any refund.
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Subscriptions
To cancel your subscription to newsletters or promotional information, you may opt out at anytime by sending an email to: hello@kangaroocaredoula.com
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Community membership subscriptions are charged per month and subscriptions are not automatically renewed. Membership and access to the online community is granted for a monthly period and on the basis that the subscription has been renewed by the user of the account. Once your subscription period has ended, you will lose access to the group and all of its resources. If you decide to cancel your membership subscription before the end of the subscription, please send an email to: hello@kangaroocaredoula.com
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Payments
We accept the following payment methods on our Site:
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- Credit card;
- Debit.
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When you provide us with your payment information, you authorize our use of an access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
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If we believe your payment has violated any law, all these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
PRICES AND PAYMENT
All prices are in Canadian Dollars (CAD). The prices indicated on the Site may change at any time without advance notice to you. Purchases will be charged at the price in force at the time your order is validated.
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We reserve the right at any time to modify or discontinue the product or service without notice at any time. We shall not be liable to you, or to a third party, for any modification, price change, suspension or discontinuance of the product or service.
We offer the option to pay for our goods and/or services by credit card or such other method of payment as indicated on our Site. You acknowledge and agree to make timely and full payments to us for the goods and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorize us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to our goods or services.
Refunds
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REFUNDS FOR DIGITAL PRODUCTS
Due to the nature of digital products (such as e-books, guides, online courses, webinars, community subscriptions), any orders received and processed have a strict, no refund policy. Where the incorrect digital product is sent to you, or where the link provided to download the digital product is not working, we will send the correct digital product or a revised download link at no extra cost.
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REFUNDS FOR VIRTUAL SUPPORT
Please note that once you have booked a consultation with Kangaroo Care Doula, we have reserved time exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before, considering them a no-show and ending the meeting. For any no-show clients, or clients who cancel their appointments within 12 hours before they are scheduled to take place, they are not eligible for a refund. However, you will have another opportunity to reschedule your appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing: hello@kangaroocaredoula.com
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REFUNDS FOR IN-HOME SERVICES
You will only be entitled to a refund as per the contents of the contract which is signed between Kangaroo Care Doula and the Client in order to secure the in-home services.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
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Limitation of Liability
Kangaroo Care Doula will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees from your use of the Site.
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Indemnity
Except where prohibited by law, by using The Site, you indemnify and hold harmless Kangaroo Care Doula from any actions, claims, losses, damages, liabilities and expenses including legal fees are rising out of your use of our site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.
Severability
If at any time, any of the provisions set for in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
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Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
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Contact Details
Please contact us if you have any questions or concerns, our contact details are as follows: hello@kangaroocaredoula.com